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Before you see your GP or other healthcare professional, do you know what sort of help you’re looking for? Is it a diagnosis; treatment; reassurance; problems with existing treatments; alternative treatments; referral to other health services; or monitoring; or something else?
It can help to be clear about what you’d like to come out of the consultation with so that you can be clear what you’re asking for and clear, afterwards, whether you got what you felt you needed – or, if not, whether you’re happy with the result nonetheless.
BE AS HONEST AND OPEN as you can.
Pharmacists - can help with treatments for a variety of minor ailments and also advise whether you should see a doctor (see What your pharmacist can do for you). You can just call in to any pharmacy and ask to speak to the pharmacist without having to make an appointment.
GP Practices - General practitioners (GPs) treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. They focus on the health of the whole person combining physical, psychological and social aspects of care.
Minor Injuries units - where available, minor injuries units can deal with minor injuries such as sprains and strains, broken bones, wound infections, minor burns and scalds, minor head injuries, insect and animal bits, minor eye injurie and injuries to the back, shoulder and chest. Some minor injuries units don't have the facilities to treat young children so it's worth checking in advance of turning up.
Emergency help - While it’s important not to use emergency services whenever you can avoid it, it’s also very important that you do know when to seek emergency treatment. NHS Choices provides some guidance here.
If you’re still not sure, try to make best use of any available advice and information you can access, including from friends and family or 111 or online - or Walk-in GP surgeries where available (see Emergency and Out of Hours on this website) and listen to your instinct in trying to make the best decision you can in the situation. Are you worrying unnecessarily and can afford to watch and wait or is this a situation that you feel needs urgent attention to avoid serious consequences?
Get a response within 24 hours
Not sure what your symptoms mean? I want general advice
Advice about specific conditions, back pain, coughs etc. I want help for my condition
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.
Watch out for the Ageing Well in Torbay Fesitival - Saturday 20th October 2018, 10-6 @ Paignton Community & Sports Academy. Includes 1970's rock band and activities - and it's FREE!! Click here for more info
Posted at 08:33 on 20/09/2018
We have been working closely with Mayfield Medical Centre just down the road for over a year now, in order to ensure the long-term sustainability of General Practice in this area. We share a Paramedic who helps with visits, a Pharmacist, a Practice Manager as well as some GP, Nurse and administrative resources. Hurrah! We are now proposing a formal merger.
Posted at 17:02 on 31/07/2018
We are pleased to let you know that we are working closely with the Mayfield Medical Centre just down the road, in order to ensure the long-term sustainability of General Practice in this area. For example, we are sharing a Paramedic who is helping with visits, as well as sharing some GP and Nurse resources, and some management and administrative support. Hurrah!
Posted at 15:36 on 09/05/2018
Obesity is a cause of cancer!! There's lots in the news about this. Contact our lifestyles team for support (0300 4561006) or click on the green weight button for lots of tips to help you lose weight and reduce your chance of getting Cancer.
Posted at 14:59 on 12/04/2018
The new shiny Old Farm Surgery website will soon be live!
Posted at 11:42 on 16/12/2017
Phone the surgery on 01803 556403